Omnipod Complaints and Reviews

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Omnipod
Main address: 9 Oak Park Drive 01730 Bedford MA
800-591-3455, 781-457-5098, , https://www.myomnipod.com/app/form/support/
  • 31 complaints
  • $17.7K claimed losses
  • $571 average
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  • Oct 02
  • Drug Stores and Drugs
  • Clinton, Tennessee
  • Insulin Pump
  • 147

Started using Omnipod in July 2014 have had 10 pods go bad either communication error or the pod will not eject into skin I had to tap the pod to insert cannula. I am going back to Medtronics ! I have never had a problem with Medtronics. Either the PDM is bad or the pods are bad. Plus You have to change every three days. Medtronics you have to change every days also,but I could go an extra day... Read more

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  • Sep 27
  • Drug Stores and Drugs
  • Orlando, Florida
  • Positive Experience
  • 146

Not being tethered to a tube, having the freedom to go swimming/ surfing and not having to worry about my insulin pump has made my life so much bettter.. The Omnipod allows me to go about my day without having to disconnect and miss any insulin because of my lifestyle! I forget I'm wearing my pump. It's discreet, and so easy to use.. I can still wear all my dresses and not worry about where I'll... Read more

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  • Aug 24
  • Drug Stores and Drugs
  • Insulin Pump
  • 1
  • 1
  • 404

My 15 year old son has used the Omnipod since 2008. The newer, smaller pods are a nightmare. If there are people contemplating this device, run far from it! We've had 28 pod failures this year alone! The "screech of death": There is no rhyme or reason to any of the pod failures. He can just be sitting there watching TV and it will go off. He can be sleeping and it goes off. In the... Read more

Was this review helpful? 8 2

     

  • Aug 07
  • Drug Stores and Drugs
  • Faulty Omnipod Device
  • 315

I ABSOLUTELY HATE INSULET AND THE OMNIPOD. I have used 2 boxes of 10 in 1 week because after placing the pod on, 20 minutes later the alarm goes off saying pod failed. Insulin is to expensive to keep filling these pods and then it fails. I called customer service and was told by some very rude person that since I had bought them I can do whatever I want with them. Enough said I don't be using... Read more

Was this review helpful? 3 2

     

  • Jul 16
  • Drug Stores and Drugs
  • Troutdale, Oregon
  • Insulin Supply
  • 374

I was considering using the OmniPod because of the lack of tubing and the insulin supply lasting a bit longer than the Animas pump I'm using now. The Animas pump works well, but the tubing is a bit of a pain, getting caught on things and pulling the inset completely out at times. Also, the insulin supply only lasts for a couple days. Your reviews have discouraged me from even giving it a try. ... Read more

Was this review helpful? 2 3

     

  • Mar 26
  • Drug Stores and Drugs
  • Omnipod Insulin Pump
  • 4
  • 4
  • 319

The new PDM/PODs have way to many loud beeping alarms that drive me and others in meetings crazy. Why not 100% vibrate alarms like other Pumps have. Do I need to be constantly reminded to check my blood 1 hour after a POD change when I am trying to sleep. I check my blood 10 times a day, leave me alone after a POD change. And all the loud alarms on the new PDM/PODs ....really.....very... Read more

Was this review helpful? 9 2

     

  • Nov 26, 2013
  • Appliances and Electronics
  • El Dorado, Kansas
  • Omnipod Insulin Pump
  • 5
  • 5
  • 710

After much frustration and research I believe I have figured out why my pods fail at such a hight rate. I hope this helps anyone who has had similar issues. I'm told the failure has to do with the activation of the pod. (The failure usually occurs about 24 hours after filling the pod). When filling the pod the right side of the PDM needs to be touching or right next to the pod. This is so all... Read more

Was this review helpful? 3 0

     

  • Nov 22, 2013
  • Drug Stores and Drugs
  • Omnipod Insulin Pump
  • 3
  • 3
  • 511

A friend of mine has diabetes and relies on the OmniPod to keep him from going into DKA. About 5 weeks ago, he started feeling bad, but assumed it was just the flew since the OmniPod told him that his blood sugar level was stable. THREE DAYS LATER an error message came up saying that the blood sugar monitoring system had not been working for several days. He called the company that night and was... Read more

Was this review helpful? 2 0

     

  • Nov 18, 2013
  • Drug Stores and Drugs
  • Omnipod Insulin Pump
  • 309

At list once a week pod fail either during prime Or while it's on Very strong suspicion that not correct dosing is being delivered This is real concern a pod is a in a way is the brain it self It is possible some of them are damaged or not performing properly, can't say anything bad about customer service Every one was nice but it does Take longer to get replacement Also they don't have... Read more

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  • Oct 30, 2013
  • Drug Stores and Drugs
  • Portland, Oregon
  • Omnipod
  • 2
  • 2
  • 485

I have been an OmniPod user for about 4 years now. Early on the Pods had a fairly high fail rate (about 30%), but customer service was great- I received replacements the next day. Eventually the product dependability got much better. Then the pod update occurred.... Fail rate is now at LEAST 50%, no customer service (or very, very long wait times), replacement pods delayed for weeks or months,... Read more

Was this review helpful? 8 0

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