Omnipod Complaints and Reviews

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Omnipod
Main address: 9 Oak Park Drive 01730 Bedford MA
800-591-3455, 781-457-5098, , https://www.myomnipod.com/app/form/support/
  • 27 complaints
  • $16.5K claimed losses
  • $611 average
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  • Jul 16
  • Drug Stores and Drugs
  • Troutdale, Oregon
  • Insulin Supply
  • 2

I was considering using the OmniPod because of the lack of tubing and the insulin supply lasting a bit longer than the Animas pump I'm using now. The Animas pump works well, but the tubing is a bit of a pain, getting caught on things and pulling the inset completely out at times. Also, the insulin supply only lasts for a couple days. Your reviews have discouraged me from even giving it a try. ... Read more

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  • Mar 26
  • Drug Stores and Drugs
  • Omnipod Insulin Pump
  • 3
  • 45

The new PDM/PODs have way to many loud beeping alarms that drive me and others in meetings crazy. Why not 100% vibrate alarms like other Pumps have. Do I need to be constantly reminded to check my blood 1 hour after a POD change when I am trying to sleep. I check my blood 10 times a day, leave me alone after a POD change. And all the loud alarms on the new PDM/PODs ....really.....very... Read more

Was this review helpful? 5 2

  • Nov 26, 2013
  • Appliances and Electronics
  • El Dorado, Kansas
  • Omnipod Insulin Pump
  • 3
  • 226

After much frustration and research I believe I have figured out why my pods fail at such a hight rate. I hope this helps anyone who has had similar issues. I'm told the failure has to do with the activation of the pod. (The failure usually occurs about 24 hours after filling the pod). When filling the pod the right side of the PDM needs to be touching or right next to the pod. This is so all... Read more

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  • Nov 22, 2013
  • Drug Stores and Drugs
  • Omnipod Insulin Pump
  • 3
  • 258

A friend of mine has diabetes and relies on the OmniPod to keep him from going into DKA. About 5 weeks ago, he started feeling bad, but assumed it was just the flew since the OmniPod told him that his blood sugar level was stable. THREE DAYS LATER an error message came up saying that the blood sugar monitoring system had not been working for several days. He called the company that night and was... Read more

Was this review helpful? 1 0

  • Nov 18, 2013
  • Drug Stores and Drugs
  • Omnipod Insulin Pump
  • 173

At list once a week pod fail either during prime Or while it's on Very strong suspicion that not correct dosing is being delivered This is real concern a pod is a in a way is the brain it self It is possible some of them are damaged or not performing properly, can't say anything bad about customer service Every one was nice but it does Take longer to get replacement Also they don't have... Read more

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  • Oct 30, 2013
  • Drug Stores and Drugs
  • Portland, Oregon
  • Omnipod
  • 2
  • 237

I have been an OmniPod user for about 4 years now. Early on the Pods had a fairly high fail rate (about 30%), but customer service was great- I received replacements the next day. Eventually the product dependability got much better. Then the pod update occurred.... Fail rate is now at LEAST 50%, no customer service (or very, very long wait times), replacement pods delayed for weeks or months,... Read more

Was this review helpful? 5 0

  • Oct 27, 2013
  • Drug Stores and Drugs
  • Tampa, Florida
  • Replacement
  • 141

Out of 30 pods I have used, 15 failed. It takes 45 minutes to 3 hours on hold before you can talk to someone to report a pod failure, so I have done this 15 times! They promise to replace the failed pod. Till date, NOT A SINGLE pod has been shipped to me. These guys are thieves. I have lost half the pods I paid for and each time a pod fails, you waste the insulin remaining in it. So far I... Read more

Was this review helpful? 2 0

  • Sep 23, 2013
  • Drug Stores and Drugs
  • Omnipod Insulin Pump
  • 1
  • 113

Hate this companies customer service! What customer service? No one will answer the phone. This has been going on for days. I leave a message and can't even get a call back. I take it to mean this company DOES NOT care about the health of their customers! Diabetes is a serious disease and I can't get the product I need. And judging by all the complaints I'm not the only one. I've also had pods... Read more

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  • Sep 21, 2013
  • Drug Stores and Drugs
  • Jacksonville Beach, Florida
  • Pump
  • 168

I've been on this pump for a little over a year. I started on the old pumps which where bulky but worked and i was okay with them. But as of the release of the new pods ive had around a 25.5% failures in pods, often causing me to lose around a day or twos worth of Insulin. This piece of hardware isn't worth the money they charge for... not nearly. And i'm somewhat ashamed to say this thing is... Read more

Was this review helpful? 1 0

  • Sep 09, 2013
  • Health and Beauty
  • Vienna, Ohio
  • Omnipod Insulin Pump
  • 141

I was using the Paradigm system which had the tubes. I decided to switch to Omnipod for the convenience AND Omnipod convinced me to buy their pump because they fixed their problems according to the sales rep. Well, I've had a 30% failure rate with them. I have asked for my money to be reimbursed but I doubt that will happen. I'm switching back to Paradigm. Bring on the tubes and my health... Read more

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