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I have been an OmniPod user for 1½ years. This is a great concept but the technology is horrible. During this time I have had Pods with Occlusions and 3-4 different PDM’s I have started to loose count. My PDM is in the case and I keep it in a *** pack so it’s not...
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Company wrote 0 private or public responses to the review from Oct 03.
2.0
I liked
  • Thought of being tubeless
I didn't like
  • Alarms that cannot be silenced
  • Poor product
#1372295
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Omnipod - Since company has taken over supplies in the UK the quality

Since the company has taken over the supplies the quality has deteriorated. For example the recycle box is impossible to use. No case or even a card with the new telephone number is available. Shoddy
Company wrote 0 public responses to the review from Sep 30.
#1369744
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Omnipod - PDM Error

My PDM malfunctioned. The issue has been resolved. And I am pleased.
Company wrote 0 public responses to the review from Sep 24.
3.7
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
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#1364017
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Omnipod - PDM ERROR

On September 22nd I experienced a PDM error. I contacted Insulet and the issue has been resolved.
Company wrote 0 public responses to the review from Sep 24.
#1364015
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Omnipod - Pump not working

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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 07.
1.0
Details
Customer service
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#1349747
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I'm a new customer with ommi pod I never found it this hard to order an omni pot their reps do not return your phone calls the customer service is no help I am one to provide all my documentation For 2 straight Weeks I To contact the rep who was working on my behalf...
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Company wrote 0 private or public responses to the review from Aug 13.
#1328837
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Omnipod - Monopod experation

Over the past year, I’ve been using omnipods, most good. But sometimes they would expire for no reason! Just today my omnipod expired for no reason! After I gave myself insulin, it started to beep and I was given no further reason why by my pod.
Company wrote 0 public responses to the review from Jul 19.
3.3
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Customer service
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Diversity of Products or Services
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Product or Service Quality
Staff
Turnaround Time
Value for money
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#1307915
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Omnipod screen not working

The omnipod screen or the reader it keeps doing this noise with the pods information on the screen and I can’t do anything not even give my daughter’s her insulin I remove batteries makes no difference still same it says on screen change omnipod and is not even the due date and call customer service number
Company wrote 0 private or public responses to the review from May 25.
#1264035
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I received my OMNIPOD yesterday and got a call from one of their "trainers" to set up a time for training... This person wanted me to drive 80 miles round trip to spend 15 minutes with them at a fast food restaurant. When I called this person and told them that I was...
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Company wrote 0 private or public responses to the review from May 02.
Anonymous
Thomas

Poor customer service ? You are far too spoiled if you expect everyone to come directly to you anytime you have some sort of issue. You have also failed to adequately describe...

3.8
I didn't like
  • Cheap excuse for a pdm
  • Training and support being offered
#1245906
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I have used the Omnipod for 1 month now. I had to get a CGM too so i got a Dexcom CGM also. The omnipod works well but it is not a "today's technology" type of device. 1st.. The batteries for the PDM only last about 10 to 14 days. So be prepared to buy alot of AAA...
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Company wrote 0 private or public responses to the review from Apr 08.
2.9
#1229064
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